The below Delivery and Refund Policy is part of the Term and Conditions of Dine To Gather.

DELIVERY

Dine To Gather exclusively operates within Dubai (United Arab Emirates) and therefore assigned areas as per event ticket information. Dine To Gather will not deal or provide any services to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE (United Arab Emirates).

The event ticket does not require physical shipment. Multiple shipments may result in multiple postings to the cardholder's monthly statement.

First time customers are asked to create their personal account providing personal and event relevant data before the checkout payment process. As this information is the data base for the event planning an event participation is not possible without the information requested.

Returning customers who already signed up for the personal account are asked to adjust their personal and event relevant information after the checkout payment process at least 7 days prior to the event.

Only after the checkout payment process is successfully completed an email including the purchase confirmation as well as a generic event ticket and event schedule are sent. Event specific details:

Data management and event schedule

Latest 3 (three) days prior to the event the 'Personal Dinner Route' is sent in pdf format via email inclusive the following:

  • The assigned course and any information of your guests’ allergies or food dislikes. If relevant the details of your surprise cooking partner​
  • ​First name of your guests
  • Event schedule
  • ​Address and mobile number of participants selected to host 
  • Location and time of After-Dinner Event
  • Mobile number of Dine To Gather contact person

      Event schedule changes

      Due to short-term registrations or cancellations changes in the event schedule (cooking partner arrangement or assigned course might occur up to 1-2 (one to two) days prior to the event. All event participants will be informed immediately.

      Day of event

      Dine To Gather sends event specific information on the day of event via email, What's App or SMS. To ease the communication process What's App Groups will be set up for the event and deleted right after. All participants agree to leave the What's App Groups as soon as the event has ended.

       

      REFUND

      Dine To Gather exerts its best efforts to ensure that all our customers are satisfied with their experience of Dine To Gather events.

      Our policy lasts 7 (seven) days prior to the event by 12 (twelve) PM. If 7 (seven) days have gone by prior to the event, unfortunately we cannot offer you a refund or exchange.

      Additional non-returnable services: gift ticket vouchers, sale tickets

      To complete your return, we require a receipt or proof of purchase.

      Cancellation from Dine To Gather participant

      Once the cancellation is received and reviewed, a confirmation email including approval or rejection is sent.

      To be eligible for a return, a cancellation email must be sent to cancellation@dinetogather.com at least 7 (seven) days before the event by 12 (twelve) PM.

      Once approved, the ticket can be transferred to another event within the next 2 (two) months from purchasing date. The event price is non-refundable. A free transaction code is sent via email in order to sign up to another event within the next 2 (two) months.

      It only requires to LOG IN to the Personal Account at least 7 (seven) days before the event by 12 (twelve) PM and click EDIT to update the EVENT DATE, FREE CODE and any OTHER DETAILS if necessary. Have any of the personal details changed and the event is within 7 days? Please contact us asap at event@dinetogather.com. Dine To Gather is informed accordingly and sends out an email including the confirmation as well as a generic event ticket and event schedule.

      Unless a Force Majeure Event as defined in the Terms of Service, the participant shall not be allowed to cancel or postpone more than one time once it has accepted to take part to an event.

      Data management (arrangement of cooking partner and event schedule) is processed 7 (seven) days prior the event. All cancellations received later than by 12 (twelve) PM are non-transferrable to another date nor refundable due to highly time consuming reschedule activities.

      Cancellation from event organiser, Dine To Gather

      Dine To Gather reserves the right to cancel or postpone the event due to low participant [...]number, any other very good and strong reason or Force Majeure. In this case the ticket could be transferred to another event within the next 6 (six) months. The event price is non-refundable.

      A free transaction code is sent via email in order to sign up to another event within the next 6 (six) months.

      It only requires to LOG IN to the Personal Account at least 7 (seven) days before the event by 12 (twelve) PM and click EDIT to update the EVENT DATE, FREE CODE and any OTHER DETAILS if necessary. Have any of the personal details changed and the event is within 7 days? Please contact us asap at event@dinetogather.com. Dine To Gather is informed accordingly and sends out an email including the confirmation as well as a generic event ticket and event schedule.